Custom Software Lab Respects your privacy

This page contains information regarding Custom Software Lab Privacy Policy. If you have questions or concerns regarding this statement, please contact us at [email protected].

We will not give any information about you to any third party without your explicit consent.

Our site uses forms in which you give us contact information (your name, address, daytime telephone number, and email address) so you can place orders, request information and support, and make product suggestions. This information will only be used by a designated sales manager to make contact and build a service proposal for you. The information you leave including your contact details, project information and development ideas will either be archived in your protected client folder or destroyed if we do not win your business.

We use information gathered about you from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our Web site. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.

If you choose to save login details for the client console we will use cookies to identify you each time you visit our site.
This site also contains links to other sites. Custom Software Lab is not responsible for the privacy practices or the content of such Web sites.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

Updating Your Information.

As a customer of Custom Software Lab, you may alter your customer information or opt-out of receiving communications from us and our partners at any time.

Sending Emails

We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links, as on our “Contact Us” page, to allow you to contact us directly. We strive to promptly reply to your messages.

The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded. However, your information will never be shared with any third party.

Changes in Our Practices

If we make material changes to our information handling practices or other privacy aspects, we will post those changes on this privacy statement, at least 30 days prior to their implementation or notify you directly via email if you are an existing client. Minor changes will be immediately effective upon reposting to this privacy policy on the Custom Software Lab Web site.

Service Provider

We use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Information Collection and Use

Custom Software Lab collects personally identifiable information when you use certain Custom Software Lab products and services. Custom Software Lab may also receive personally identifiable information from its resellers and other business partners.

When you register with Custom Software Lab, we ask for your contact information (such as your name, street address and email address), as well as certain information pertaining to your business, along with billing information such as a bank account and/or credit card number.

In the course of processing a payment transaction, we typically receive from the merchant or a financial institution information related to the transaction. This normally includes information about the payment that a consumer has furnished the merchant or financial institution in placing the order. We do not acquire any information directly from consumers through the https://www.customsoftwarelab.com/ Web site.

The personally identifiable information we acquire in processing payment transactions varies according to the nature of the transaction and the way in which merchants or financial institutions are using our payment services. It may include, for example, the amount of the transaction, the consumer’s name, credit card number and expiration date, checking account number, billing address, and shipping address.

Custom Software Lab uses the information collected to fulfill your requests for certain products and services, to process payment transactions, to facilitate billing, and otherwise deliver the payment gateway services. We may also send merchants service announcements, newsletters, and periodic notices about specials, new products and services and products and services offered by Custom Software Lab business partners. Personally identifiable consumer information is used to process payment transactions and for no other purpose.

Custom Software Lab does not offer services or sell products to children. Custom Software Lab does not request or knowingly collect personally identifiable contact information from anyone under the age of 18.


From time-to-time our site requests information from users via surveys and contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level – you must be 18 or above to enter). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Custom Software Lab will automatically send the friend a one-time email inviting them to visit the site. Custom Software Lab stores this information for the sole purpose of sending this one-time email.

What Happens to my Personal Information if I Terminate my Custom Software Lab Account?

When Your Custom Software Lab account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in “deactivated” status on our relevant Custom Software Lab databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to resolve disputes or enforce our agreements.

Contacting the Web Site

If you have any questions about our privacy statement, the practices of this site, or your dealings with this Web site, please contact us at [email protected].

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