Sri Sathya Sai Institute of Higher Medical Sciences is an institution situated in the Indian state of Andhra Pradesh and Karnataka. SSSIHMS offers multi-specialty, state-of-the-art services and academia. Services are offered across departments like Cardiology, radiology, physiotherapy, neurology, and more.
The Healthcare administrative staff of our client Sri Sathya Sai Institute of Higher Medical Sciences was looking to optimize their patient intake process to manage better and organize the hospital experience for both patients and healthcare professionals.
Faced with several challenges like manual registration of patient information which involved a lot of paperwork, a tedious check-in process, and wasted time in coordinating between departments as the administrative staff had to move to a specific counter for patient information physically, healthcare departments were underprepared due to the lack of patient intake information.
Our client was looking for a solution in technology to manage this overwhelming process.
So, we at Custom Software Lab devised a capable android app that can be installed on mobile devices and tablets. The app makes it easy to coordinate with patients and doctors across departments while on the go, without having to be physically present at a specific counter.
The patient intake app designed by Custom Software Lab is an electronic medical record system that retrieves patients’ information quickly, adds them to the queue, get them in front of the doctor, completes exit processes, and logs their experience. This ensures a pleasant and hassle-free experience for both patients and the healthcare staff.
Patient Intake Information
Collecting and documenting patients’ information is a laborious and time-consuming process for both hospital staff and patients. This is made easy by this application as it houses all the necessary details like the patient’s demographic, social, and clinical history. This information is barcoded for easy track and trace. Just click on the barcode and the staff is provided with all necessary information to effectively manage and coordinate patients’ visits from entry to exit.
Department Wise Summary
This important feature provides essential information like the number of patients who have booked appointments, walk-in slots, pending arrival, patients checked in, patients consulted and more pertaining to a particular health care department on a date and time basis. This makes it easy for administrative staff, doctors, and other health care technicians to be better equipped to service patients.
Appointment Check-In and Token Printing
In case of a follow-up consultation, once the patient reaches the hospital and the front office registers their arrival, by the time patients reach their concern department, their appointment is checked in, the doctor assigned and token printed. This feature makes for a hassle-free hospital experience.
Direct Check-In
Patients who want to visit multiple health care departments or return to a different department than the one previously visited would be directly checked in to the relevant department, saving a lot of time.
Effective Time Management
The application reduces the time required to coordinate with patients and doctors, as this application can be installed on mobile devices like tablets for patient information management, negating the need to be physically present at a specific counter for patients’ health information. Just a click on the barcode provides all the required details relevant to a patient, which helps coordinate patients’ movement inside the hospital much faster.
Patients also need not wait in a long queue for check-in to visit other departments like X-Ray/MRI or billing, as less paperwork is involved.
User-Friendly Interface
A well-planned user interface that facilitates easy interaction between the user and the application through a simple design layout and responsiveness features. Designed after a thorough understanding of the user’s need to ensure the interface has elements that are easy to understand and navigate.
Data Accuracy and Security
Using this software application reduces human error like documenting the wrong date. All patients’ medical information is accurate and private. The application cannot be operated outside of the hospital network, which maintains privacy and security at all times. Each user logs in using their Dedalus access and they can operate based on access contracts set up for them.
How have things changed?
- Direct calling patients from the waiting area in batches save a lot of time for operators managing incoming patients.
- Calling patients per token for consultation is now easy as the app shows the operator who is next in line on their tablets.
- Direct access to the patient’s WS No. for the doctor even when the patient does not bring papers.
- Quick check if a procedure is scheduled to ensure patients know what’s coming next.
- Scheduling the patient effectively based on the complete history and future scheduled procedures.
If you are looking for a custom app for patient intake, contact us today.
