Meet the client
A wellness clinic, Colorado Medical Solutions aims to thoroughly and effectively treat patients with the most cutting-edge healthcare services. The team aims to reduce prescriptions, prevent surgeries and restore optimal health and happiness. With two locations in Denver and Colorado, the clinic offers various services and stays up-to-date with the incredible advancements that have broken the mold of traditional medical treatments.
Need
Before working with Custom Software Lab, Colorado Medical Solutions used database software to help them manage daily tasks. While it helped them step out of the traditional paper and spreadsheet process, it still fell short on efficiency and functionality, largely due to its lack of customization and limited features. While this served them well in the initial stages, as they grew, they felt they would benefit from an easy and affordable scheduling solution ideal for a medical practice. As time went on, Colorado Medical Solutions needed a more lasting solution. After all, they were expanding (more locations and extending team size) and needed a better way to collect, manage, and use data.
Solution
Being a Zoho certified developer, we advised the client to move towards digital transformation to take advantage of advanced tools that can meet modern demands. Our team recommended using Zoho widgets to help them replicate most of the features of their existing system but with better personalization and usability that can help them meet the growing demands of their clinic. We understand that last-minute bookings, rescheduling, and cancellations are standard in the medical industry. Hence, our team of Zoho developers advised designing a highly customized Zoho widget with bundles of scheduling functionalities that keep growing the business.
Here are some of the features designed by our Zoho widget developer:
On-demand scheduling: Designed a scheduling page that the client customize and embed on the website with a custom logo and messages so patients can identify and schedule appointments from anywhere at any time.
Accessible appointment history: Each patient’s appointment history is available for access at any time. Admin staff can add notes for later reference, check payment statuses, and even send reminders for upcoming appointments.
Patient Registration: Patients can update registration information directly. They can update preferences, view upcoming appointments, and even schedule new ones. All their details will be accessible on the web and mobile apps.
Comprehensive analysis: Doctors can now make well-informed decisions with smart reports. They can view reports of patient appointments and understand which location gets more traffic, which service is most requested the workload of your physicians, and much more.
Easy to view calendar: Doctors now have a bird’s eye view of patient appointments, so they have better control over their day.
Result
The customized ZOHO CRM software has helped our clients better track all their significant prospects – scheduling appointments, managing day-to-day tasks, customizing patient forms, and much more, with just a few easy clicks. It has allowed the client to go paperless across many functions and provided an auditable trail to manage all types of clinical tasks.
The customized CMS ZOHO web app developed by Custom Software Lab, a Zoho certified developer, provided an excellent platform to boost efficiency, reduce errors, and provide an intuitive experience. The successful implementation rendered an increase in their ROI, a scale-up in their overall performance, and 100% satisfaction.
